Terms and Conditions

Welcome to Celestial Gems & Metals FZCO (CGM)! These terms and conditions outline the rules and regulations for the use of our website, https://cgmfzco.com/. By accessing or using our website, you agree to comply with these terms. If you do not agree to these terms, please refrain from using our services.

1. Acceptance of Terms

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions, as well as our Privacy Policy.

2. Eligibility

• You must be at least 18 years old to use our website or participate in auctions, bids, or pre-orders.
• By using this website, you represent that you meet these eligibility requirements.

3. Services Provided

• Celestial Gems & Metals FZCO (CGM) offers a platform for auctions, bidding, and pre-orders of gems, metals, and related products.
• The company reserves the right to modify, suspend, or discontinue any services at any time without prior notice.

4. Account Registration

• Users may be required to create an account to participate in auctions or place orders.
• You are responsible for maintaining the confidentiality of your login credentials.
• CGM reserves the right to suspend or terminate accounts that violate these terms.

5. Auction and Bidding Rules

• All bids placed on our platform are binding.
• The highest bid at the close of the auction will be deemed the winning bid.
• CGM reserves the right to cancel or modify auctions in case of technical issues or suspected fraudulent activity.

6. Payment Terms

• Payment must be completed within the specified time frame after the close of an auction or order confirmation.
• CGM accepts various payment methods, including digital payments, bank transfers, and credit/debit cards.
• Late payments may result in the cancellation of your order or suspension of your account.

7. Product Descriptions and Accuracy

• We strive to provide accurate descriptions of our products. However, CGM does not warrant that product descriptions, images, or other content are error-free.
• Variations in color or appearance may occur due to photographic lighting or screen settings.

8. Shipping and Delivery

• Shipping charges and timelines are displayed at the time of checkout.
• CGM is not responsible for delays caused by customs clearance or unforeseen circumstances.
• Users are advised to check the import regulations in their respective countries.

9. Returns and Refunds

• Returns and refunds are subject to our Return Policy, which is available on the website.
• CGM reserves the right to deny returns for products that do not meet the eligibility criteria outlined in the policy.

10. Intellectual Property

• All content on this website, including text, images, logos, and software, is the property of CGM or its licensors and is protected by intellectual property laws.
• Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

11. Limitation of Liability

• CGM shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
• Our total liability for any claim is limited to the amount paid for the product or service in question.

12. Prohibited Activities

Users agree not to:

• Engage in fraudulent or illegal activities.
• Interfere with the website’s functionality or security.
• Use the website for unauthorized commercial purposes.

13. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

14. Termination

CGM reserves the right to terminate or suspend access to the website for users who violate these terms and conditions or engage in harmful behavior.

15. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of the courts in the UAE.

16. Changes to Terms and Conditions

CGM may revise these terms and conditions at any time without prior notice. Users are encouraged to review this page periodically for updates.

Contact Us

If you have any questions about these terms and conditions, please contact us:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]

Thank you for choosing Celestial Gems & Metals FZCO. We appreciate your trust in our platform.