Auction Policy

Welcome to the auction platform at Celestial Gems & Metals FZCO (CGM). This Auction Policy outlines the rules and procedures for participating in auctions on https://cgmfzco.com. By registering and bidding on our platform, you agree to comply with the terms set forth in this policy.

1. Eligibility

• You must be at least 18 years old to participate in auctions.
• All participants must register an account and provide accurate information during the registration process.
• CGM reserves the right to verify user identity and eligibility at any time.

2. Registration for Auctions

• Users must create an account and log in to participate in auctions.
• Some auctions may require additional verification or fees to join.
• CGM reserves the right to deny registration or participation without providing a reason.

3. Bidding Rules

• All bids placed during an auction are binding. Once submitted, a bid cannot be retracted or canceled.
• The auction will be awarded to the highest bidder at the close of the auction.
• Bids must comply with the minimum increment specified for each auction.
• CGM reserves the right to reject bids that appear fraudulent or violate the platform’s terms.

4. Winning an Auction

• The highest bid at the end of the auction period is declared the winning bid.
• Winners will receive a confirmation email with details about payment and delivery.
• If the winning bidder fails to complete the payment within the specified timeframe, CGM may offer the item to the next highest bidder or relist it.

5. Payment Terms

• Payment must be completed within [Insert Payment Deadline, e.g., 48 hours] after the auction ends.
• Accepted payment methods include bank transfers, digital wallets, and credit/debit cards.
• Failure to complete payment may result in account suspension and forfeiture of the item.

6. Product Descriptions and Condition

• Items available for auction are described as accurately as possible. However, minor discrepancies may occur due to display settings or other factors.
• All items are sold “as is,” and CGM does not guarantee the condition beyond the descriptions provided.

7. Shipping and Delivery

• Shipping charges and timelines will be communicated after the auction ends.
• CGM is not responsible for delays caused by customs, weather, or other unforeseen circumstances.
• Buyers are responsible for understanding and complying with import regulations in their respective countries.

8. Returns and Cancellations

• Items won through auctions are non-refundable and non-returnable.
• In rare cases of discrepancies or errors, CGM may consider returns on a case-by-case basis.

9. Fraud Prevention

• CGM actively monitors for fraudulent activity during auctions.
• Accounts found engaging in fraudulent activities, such as bid manipulation or false bidding, will be suspended permanently.

10. Auction Cancellations

• CGM reserves the right to cancel, suspend, or reschedule an auction without prior notice.
• Reasons for cancellation may include technical issues, legal compliance, or suspected misconduct.

11. Dispute Resolution

• Any disputes related to auctions must be reported to CGM within [Insert Timeframe, e.g., 7 days] of the auction’s conclusion.
• CGM will review and resolve disputes at its sole discretion.

12. Governing Law

This Auction Policy is governed by the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of the courts in the UAE.

13. Changes to the Auction Policy

CGM reserves the right to update or modify this Auction Policy at any time without prior notice. Participants are encouraged to review the policy regularly.

Contact Us

If you have any questions or concerns about this Auction Policy, please contact us:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]

Thank you for choosing Celestial Gems & Metals FZCO. We wish you successful bidding!